SHIPPING POLICY

At Stone & Bloom, we strive to process and dispatch your orders as efficiently as possible. This policy outlines our order processing times, delivery timeframes, and shipping details.

1. Order Processing Time

• Processing Window: All orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays) after receiving your order confirmation email.

• Order Tracking: Once your order has been dispatched, you will receive an automated tracking notification via email or SMS allowing you to track your shipment in real time.

2. Estimated Shipping & Delivery Times

We partner with logistics networks to deliver your orders safely.

• Standard Delivery: Estimated arrival is between 7 to 18 business days after dispatch.

• Delivery Scope: We ship across the United Kingdom and international destinations. Shipping options and rates are displayed at checkout.

Logistics Notice & Potential Delays:

Delivery timeframes are estimates. While we do everything in our power to ensure on-time delivery, occasional transit delays can occur due to customs clearance, carrier volume, or logistics disruptions beyond our direct control. We appreciate your patience and understanding.

3. Order Tracking & Status Updates

Once your order ships, you can monitor its progress using the tracking link provided in your confirmation email.

If your package has not arrived within 20 business days of receiving your dispatch notification, please contact us with your order number so we can investigate with the carrier.

4. Incorrect Shipping Addresses

Please double-check your shipping address during checkout. Stone & Bloom is not responsible for orders delivered incorrectly due to an inaccurate address provided by the customer. If a package is returned to us due to an invalid address, reshipping fees may apply.

5. Contact Us

If you have any questions or concerns regarding your order's delivery status, please contact our support team:

• Email: stonebloomsupport@gmail.com